Terms and Conditions

Welcome to SpinBox, your convenient fluff and fold laundry service and dry cleaner. We value our customers, and these terms and conditions are designed to ensure a smooth and delightful experience for everyone. Please be aware that these terms may be updated occasionally without prior notice, so we encourage you to check back regularly to stay informed.

This agreement is a legally binding contract. It is your responsibility to read this agreement carefully before using our services and to regularly review its terms. By using our services, you agree to the terms and conditions set forth in this agreement. If you do not agree to these terms, you must stop using the services immediately. SpinBox reserves the right to modify, amend, replace, suspend, or terminate this agreement at any time at its sole discretion. It is the customer's responsibility to review the terms regularly to be aware of any changes.

Delivery Service:

When we pick up your laundry, we’ll return it within 2-3 business days, excluding the weekends and federal holidays. While we aim to stick to this schedule, unforeseen circumstances such as bad weather or increased orders may cause slight delays. Rest assured, we'll do our best to keep you informed and deliver your laundry as quickly as possible. We truly appreciate your understanding and patience.

Note that we will not deliver your order until you have paid for our service through Square’s invoice. No exceptions.

Lost or Stolen Bags:

We are not responsible for any lost or stolen bags or items once they're dropped off at your residence or business. We are not responsible for any lost or stolen bags or items prior to pickup as well.

Limitation of Liability:

While we take every precaution to care for your items, there is inherent risk in the laundry process. If any items are damaged or lost due to our fault, we'll work with you to resolve the issue. You must notify us within 24 hours of receiving your cleaned items, and we'll do our best to make it right. Our maximum liability for any and all damages or losses in the same order is limited to a maximum of twice the total cost of that order.

Right to Refuse Service:

We reserve the right to refuse service to any individual or entity for various reasons, including violations of our terms, disruptive behavior, or at our discretion.

Disclaimer:

We may refuse to clean certain items at our discretion.

Customers are required to declare all pre-existing damage to items at the time of pick-up by SpinBox in writing. We expressly disclaim responsibility for any damage to items, irrespective of cause, including, but not limited to, weak or flawed materials, color loss, shrinkage, or damage to delicate or worn-out items. While our service conducts a basic inspection of items, we are not liable for any pre-existing conditions, whether identified or unidentified during inspection. By using our services, customers fully acknowledge and accept these terms, absolving us of any liability related to any item damage.

Customers must clearly identify items that require special care. We reserve the right to refuse service for items we deem too risky to process, such as delicate fabrics that do not have clear care instructions.

SpinBox will make every effort to remove stains and odors from your items; however, we do not guarantee complete removal. We reserve the right to charge for our efforts to remove stains or odors, regardless of the outcome.

Items not delivered within 7 days from the notification of completion of service will be subject to storage fees of 10% of the order value per day. If items are not delivered within 30 days, SpinBox reserves the right to sell, dispose of or donate the items to charity without any liability to the customer.

Prices are subject to change without notice. Please note that all orders must meet a minimum order value. If the total order size is less than the required minimum, you will be charged the difference to meet the minimum order value required for your area.

Privacy Statement:

Protecting your privacy is important to us. We collect and use customer information to provide services, improve our business, and for advertising purposes. Rest assured, we never sell or rent customer information to third parties. Our privacy practices may be updated occasionally, so please review this statement regularly.